FAQs

General Questions:

What are your payment methods?

We offer a variety of convenient and secure payment methods:

  • Credit/Debit Cards: We accept all major cards including Visa, Mastercard, and American Express.

  • Digital Wallets: Pay via Apple Pay, Google Pay, or PayPal for a faster checkout.

  • Net Banking: Direct bank transfers are available through our secure gateway.

  • Cash on Delivery (COD): Available for select pin codes (please check at checkout).

How long does shipping take?

Since our products are handcrafted, please allow 2-3 business days for processing. Once shipped:

  • Domestic: 5-7 business days.

  • International: 10-15 business days depending on the destination.

Do you offer international shipping?

Yes, Woodle ships worldwide! Shipping costs and delivery times are calculated at checkout based on your location.

Product-Specific Questions:

What type of wood do you use?

We pride ourselves on using sustainably sourced hardwoods, including Teak, Walnut, and Oak. Each piece is selected for its unique grain pattern and durability.

Is the wood treated with chemicals?

No. We use food-safe, organic oils and natural waxes to finish our products. This ensures they are safe for your home and highlight the natural beauty of the wood.

How do I care for my Woodle products?

To keep your wooden items in top shape:

  • Wipe with a damp cloth; do not soak in water.

  • Avoid direct sunlight for prolonged periods to prevent warping.

  • Re-apply a food-safe mineral oil every few months to maintain the luster.

Are the products exactly like the pictures?

Because we use natural wood, every item is unique. While the design is identical, the grain patterns and wood shades may vary slightly from the photos, making your piece one-of-a-kind.

Ordering and Account Questions:

How do I create an account?

Click on the "Account" icon at the top right of our website. You can sign up using your email to track orders and save your favorite items to a wishlist.

Can I customize or engrave a product?

We love bespoke projects! Please contact us via our Contact Us page or email us at [Your Email] with your requirements, and we’ll let you know if it's possible.

Do your articles have a warranty?

Yes, we offer a 6-month warranty against manufacturing defects or natural cracking. Please note that damage due to improper care (water soaking, drops) is not covered.